Patient operations,
handled.
beyond the appointment.
We deploy AI operations teams for healthtech platforms and clinic networks — managing patient onboarding, non-clinical queries, wellness content, and platform documentation so clinical staff can focus entirely on care.
Clinical capacity lost to non-clinical work.
Three operational failures that reduce care quality and patient experience simultaneously.
Spent on non-clinical queries
Clinical staff spend 38–42% of their available time on non-clinical communication — appointment confirmations, test result status inquiries, prescription clarification requests, and billing questions. This is a systems failure, not a staffing failure. Every minute of clinical time spent on admin is a consultation not delivered.
Appointments missed due to poor prep
No-shows cost the Indian healthcare system an estimated ₹2,400 crore annually. The primary driver is not patient indifference — it's inadequate pre-appointment communication. Patients who receive structured pre-visit sequences show 28% lower no-show rates.
Documentation behind current state
Most health platforms have documentation that's 3–6 weeks behind current product state. For a regulated space, this creates both compliance and patient experience risk — patients finding outdated information lose trust, and compliance audits surface gaps.
There is a third option.
And it does not require hiring.
Five ops functions. One patient operations team.
Every patient-facing operation that doesn't require clinical judgment — handled, so clinical staff can focus on care.
Patient Query Triage
Non-clinical queries routed, resolved, or escalated before they reach clinical staff. Appointment rescheduling, test result status, billing inquiries, medication refill requests, and general information — all handled without clinician involvement.
Patient Onboarding
Welcome sequences, pre-registration guidance, appointment prep, what-to-bring instructions, and post-first-visit follow-up — adapted for your specialty and patient demographic. No-show rates drop by 28% within 60 days.
Platform Documentation
Health platform feature guides, clinical workflow docs, patient-facing FAQs, and compliance documentation — always current, written in clear language for both clinical users and patients. Updated within one week of any platform change.
Wellness Content
Evidence-based wellness articles, condition explainers, preventive care guides, and patient newsletter — published in your brand voice. Position your platform as a trusted health resource without a dedicated content team.
Patient Retention
Post-visit follow-ups, preventive care reminders, chronic condition check-in flows, and re-engagement campaigns for lapsed patients. Keep patients connected between visits without adding to clinical workload.
Running in one week.
From first call to live operations in seven days. No lengthy implementation projects.
Onboarding Call
Day 1 · 45 minA focused 45-minute call where we map your current ops stack, identify the three highest-leverage operations to automate first, and collect the tool access and brand guidelines we need to configure your agent team.
System Configuration
Days 2–4We configure your AI agents: connecting your tools, training agents on your product and brand voice, calibrating escalation thresholds, and writing your sequences. You only need to grant tool access — we handle everything else.
First Outputs
Days 5–7Your agent team goes live in monitored mode. Real operations are handled, sequences are triggered, and the first outputs are produced. You receive a daily summary and can request adjustments via Slack during this period.
Ongoing Operations
Week 2+Your agent team runs autonomously on a weekly ops cycle. Every Monday you receive a weekly operations report covering all tracked metrics, output volumes, and any flags raised during the week.
What your Monday looks like.
A real weekly ops report from a Healthcare client. Every metric your agent team tracked, surfaced, and acted on — delivered before 9am.
// weekly_ops_report.md — Week 4 | Medniva Health Platform PATIENT SUPPORT Non-clinical queries 124 Auto-resolved 92 (74.2%) Escalated to clinical 32 (25.8%) Avg response time 4m 20s Patient satisfaction 4.5 / 5.0 ONBOARDING New patient registrations 41 Pre-visit sequences sent 41 (100%) No-shows (this week) 3 (7.3%) Baseline no-show rate 18.6% DOCUMENTATION Platform articles updated 4 New FAQs added 7 Compliance doc reviewed 1 FLAGS [P1] 3 prescription refill queries — escalated to pharmacist team [INFO] Pre-appointment reminder timing A/B test started
Common questions.
Your healthcare ops
are waiting.
Agent team live in one week. Book a call to get started.