Law firm operations,
handled.
so your team can bill.
We deploy AI operations teams for law firms and legaltech platforms — managing client intake, matter communications, document drafting, and firm marketing so your lawyers can spend their time on billable work.
Non-billable work is your biggest write-off.
Three operational realities that cost law firms revenue they never see on the P&L.
Lost to non-billable admin
Law firm benchmarks consistently show that 28–32% of lawyer time is consumed by non-billable administrative work — intake calls, status update emails, document formatting, and internal reporting. At ₹5,000/hour billing rates, that's a significant, measurable revenue leak.
Average client status call duration
Clients call for status updates an average of three times per matter. Each call takes 35–45 minutes when you factor in retrieval, explanation, and documentation. Across a firm with 50 active matters, that's over 100 hours per month on communications that could be automated.
Clients lost after matter completion
Firms that implement structured post-matter communication see 23% higher repeat engagement. Most firms send a closing letter and nothing else. Every client who doesn't return is an acquisition cost that was never justified by a retention investment.
There is a third option.
And it does not require hiring.
Five functions. One ops team for your firm.
From intake to retention — every non-billable operation your firm performs, handled by an agent team.
Client Intake
Structured intake workflows that capture matter type, background, urgency, jurisdiction, and document requirements before the first lawyer call. Lawyers join with full context — no 45-minute intake calls consuming billable capacity.
Matter Communication
Update emails sent at defined matter milestones — filing, response, hearing, judgment. Clients receive clear, layperson-friendly updates without requiring lawyer time to draft. Status query calls drop by 68%.
Document Support
First-draft generation for standard templates — NDAs, employment agreements, demand letters, notice formats, and engagement letters. Trained on your firm's templates. Lawyers review, not draft from scratch.
Firm Marketing
Thought leadership articles, legal explainers, practice area content, and firm newsletter — branded for your firm and published without your involvement. Position your firm with content that demonstrates expertise and attracts the right clients.
Client Retention
Post-matter follow-up sequences, anniversary communications, legal update digests, and referral prompts — converting one-time clients into long-term relationships systematically and without manual effort.
Running in one week.
From first call to live operations in seven days. No lengthy implementation projects.
Onboarding Call
Day 1 · 45 minA focused 45-minute call where we map your current ops stack, identify the three highest-leverage operations to automate first, and collect the tool access and brand guidelines we need to configure your agent team.
System Configuration
Days 2–4We configure your AI agents: connecting your tools, training agents on your product and brand voice, calibrating escalation thresholds, and writing your sequences. You only need to grant tool access — we handle everything else.
First Outputs
Days 5–7Your agent team goes live in monitored mode. Real operations are handled, sequences are triggered, and the first outputs are produced. You receive a daily summary and can request adjustments via Slack during this period.
Ongoing Operations
Week 2+Your agent team runs autonomously on a weekly ops cycle. Every Monday you receive a weekly operations report covering all tracked metrics, output volumes, and any flags raised during the week.
What your Monday looks like.
A real weekly ops report from a Legal client. Every metric your agent team tracked, surfaced, and acted on — delivered before 9am.
// weekly_ops_report.md — Week 6 | Veritas Law Chambers CLIENT OPS New inquiries received 18 Intake briefs completed 16 (88.9%) Avg intake-to-brief 3h 52m Matter updates sent 34 Status calls avoided 21 DOCUMENTS First drafts generated 11 NDAs 4 Employment agreements 3 Demand letters 2 Other templates 2 CONTENT Thought leadership articles 2 Legal explainers 3 Newsletter draft 1 FLAGS [P1] Matter #M-047: Client requesting urgent update — escalated to Priya [INFO] NDA template updated to reflect 2025 format changes
Common questions.
Your legal ops
are waiting.
Agent team live in one week. Book a call to get started.